Cricket

Phone and Internet Service Headaches

Oh, my head hurt! I moved and have tried to get my phone and Internet service set up. So many options, all so confusing, time consuming, and in the end, expensive. I would’ve stayed with my current provider AT&T but it was a group plan and the guy who had the plan was canceling. Plus I work from home part of the time now so that changes how much I use my phone.

After an hour on the phone with Comcast I decided on a phone and Internet plan. Took over 3 weeks to coordinate a time they could install it. Needed Internet faster than that. Decided to go to Qwest. Signed up for Qwest and bought a landline phone. Phone had static. Called customer service. Said I needed a DSL phone filter. Never got it. Said DSL would be connected, never was. Called. Said it wasn’t available. Checked, said it was. Said it would be ready in a few days and they’d call me. Never called. Checked phone today. Worked. New customer service agent said she’s never heard of phone filter. No refund. One customer service person said DSL wasn’t installed, one said it already is. Not sure who to believe. Canceled. Got a Cricket phone. Talk about stripped down and no features! It handles like 1990. .Then so many dropped calls that I wanted to cry. I couldn’t understand people talking very well. Plus text messaging never worked even after multiple calls to customer service. Won’t refund $ for the phone because I talked over 30 mins on it. Paying for service, can’t cancel unless I go to store because I have no phone number now and customer service won’t take your call unless you have a phone number. No refund. Out $200 (will try to sell on ebay or something). Switched to Verizon unlimited, so far so good. That went well except I paid $150 for a phone that was free on their web site. But I needed it immediately and they ported my number on the spot. Using Verizon wireless card but miss having the Internet on more than one computer at a time. Works...

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